Support
Quick answers for grown ups. Most settings live in the app under Grown ups, behind a quick sum.
Still stuck? Email us and a real person will reply, usually within two working days. Tell us your phone model, and what your child was doing when it went wrong.
support@youcleverkid.comMicrophone and listening
How do I turn on the microphone?
Open your iPhone's Settings app, scroll down to You Clever Kid, and turn on Microphone. Then go back to the app and tap the red mic again.
The buddy cannot hear my child
- Check the microphone is allowed (see above) and the phone is connected to the internet.
- Read in a quiet spot with the phone about an arm's length away.
- Tap the big red button first, then say the word clearly. The mic stops by itself a moment after your child finishes, and never runs longer than 5 seconds.
- Background music stops during practice so the mic can hear. If a TV or another device is playing nearby, turn it down.
- If the buddy says it heard something different, that is fine: it will offer a clue and your child can try again.
Will it understand our accent?
Each child is set to New Zealand, Australia or the USA. The buddy speaks in that accent, listens for it, and uses that region's spelling (colour or color) and letter names (zed or zee). It is gentle with young voices too. To change it, open Grown ups, choose the child's settings and pick a region.
Levels and time
How do I change my child's level?
Open Grown ups and choose the child's settings. You can set word length, number range (up to 9,999) and the word, number and money levels, or use Set by age. Turn on Level up automatically and the app moves your child up as they get things right. Tricky words come back in later sessions.
How do daily time limits work?
In the child's settings, set a daily limit in minutes. Once your child has practised for that long today, the app will not start a new session until tomorrow. Turn the limit off to let them practise as long as they like.
Where is the Money card?
Money practice uses New Zealand and Australian coins and notes, so it shows for children set to those regions. It is not offered yet for children set to the USA.
Accounts, data and purchases
How do I delete my child's information?
Open Grown ups, choose the child's settings, tap Delete and confirm. This permanently removes that child, their sessions and their answers from our server. To delete your whole account, open Grown ups, tap Delete account, type your password and tap Delete for good. That removes everything straight away. More in our privacy policy.
I have a new phone. How do I get the app back?
You only pay once. On the new phone, sign in to the App Store with the same Apple Account you bought it with, find You Clever Kid and download it again at no charge (or look under your purchases in the App Store). Then sign in to You Clever Kid with the same email and password, and your children and their progress will be there, because progress is saved to your account, not the phone.
Can I get a refund?
Purchases are handled by Apple, so refunds are too. Use Apple's Report a Problem page with the Apple Account you bought it with.
I forgot my password
Email us from the address on the account and we will help you get back in.